Left Hinge Popped Out with No Reason

[cynthiay]

Hi Guys,

I need some help!

My laptop was not being dropped or anything. Out of nowhere, the laptop would not close, and a little metal part popped out from the left hinge joint, and the left hinge was broken. I purchased my laptop three years ago, I am out of warranty. Can I please know where I can take it to get it fixed?

I have noticed that my screen control has occasionally malfunctioned for the past few days. I thought it was because I was using a Bluetooth-connected mouse, the center control conflicted with the wireless mouse. While, maybe it is associated with the loosened hinge which eventually broke down. Other than this issue, I did not see anything suspicious.

Thank you in advance for your help!

[Raj_05]

Hi @cynthiay,

Welcome to the HP Support Community

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support