11-17-2019 09:24 AM
So I bought this laptop back in August (nearly 3 months ago) and it's been getting the usual use that a laptop gets with school and work etc. Now, i'm not really sure if this is normal but the left click button has become loose. More loose than my right click button. While its still fully functional it just feels different and even sound different than my right click button. Is this normal or is there potential damage to the button itself? If it is damaged I would actually be surprised since the laptop itself is still relatively new. Any input is greatly appreciated!
11-19-2019 05:24 PM
@TEEPLE If the button is physically damaged or loose, you may want to get it replaced to resolve the issue and I suggest you talk to HP support and discuss your options, follow the below steps to get started:
1) Click on this link - http://www.hp.com/contacthp/
2) Click on Sign-in or select the product using the below step:
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Click on "Show Options".
Fill the web-form, to populate a case number and phone number for yourself!
Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from,
here's how private messages work: Click here for details.
P.S: Welcome to HP Community 😉
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
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