Left hinge broken on HP Notebook

[will_h]

I was using my laptop and closed it and came back to it 10 minutes later. When I re-opened it, the left hinge all of a sudden cracked and broke and I cannot full open the device. I have never dropped it, and this issue is what happened to the

last HP laptop I had. Because of this issue in my last laptop, I got this one about a year ago and am surprised that it had such a malfunction.

From what I understand, this is a common HP-specific issue? 

[danny-r · Accepted solution]

@will_h

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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