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Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
HP Recommended
Notebook
Microsoft Windows XP (64-bit)

I was using my laptop and closed it and came back to it 10 minutes later. When I re-opened it, the left hinge all of a sudden cracked and broke and I cannot full open the device. I have never dropped it, and this issue is what happened to the

last HP laptop I had. Because of this issue in my last laptop, I got this one about a year ago and am surprised that it had such a malfunction.

From what I understand, this is a common HP-specific issue? 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@will_h

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

I work on behalf of HP

View solution in original post

1 REPLY 1
HP Recommended

@will_h

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

I work on behalf of HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.