Looking for HP Escalation Matrix who can resolve the case

[dsvvsai]

For over four months, I've been grappling with HP support to replace damaged parts on my recently purchased Envy laptop. Despite multiple requests and the issuance of Case IDs [edit] and the updated [edit], there's been no clear ETA for the necessary replacements - the front panel and display panel.

Recently, a technician named Mohammad Wajid claimed to have received the replacement parts. However, upon his arrival, it was evident that only the display panel was received, and to make matters worse, it was in the incorrect silver color instead of the needed gold color. The top panel, crucial for the repair, was missing altogether.

This persistent issue with delayed and incomplete replacements has caused immense frustration and inconvenience. I feel it's imperative to share this experience as a community blog post to shed light on the challenges faced when seeking timely and accurate support from HP.

[dsvvsai]

I haven't got any support/parts replaced this is the HP professionalism towards customers?