Manually Updating My Graphics Driver but suddenly rolls back to old version

[Minhaz_Khan]

Hi
I manually updated the Intel Graphics Driver to the latest version and it works fine but sometimes my laptop is on but it wont start then after that when I forcefully start then it again changes back to old version. All of a sudden my laptop just restarts so I thought my graphics driver is outdated so I updated and after that it reverts back.

Can you guide me on this

[Nirvana_95]

Hi @Minhaz_Khan

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing issues with your system. Do not worry, we are here to fix it.

• May I know from when are you facing this issue?
• Did you make any hardware or software-related changes to it?
• May I know from where did you update the driver?
• Also, may I know the current version of your driver after updating?

Please update the windows and check if the issue persists. Select Start > Settings > Windows Update , then select Check for updates. If updates are available, you can choose to install them.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Minhaz_Khan]

I see that you are facing issues with your system. Do not worry, we are here to fix it.

• May I know from when are you facing this issue?
  When My laptop suddenly stops and when I hard restart by pressing the button.
• Did you make any hardware or software-related changes to it?     No 
• May I know from where did you update the driver?   From the Intel Website
• Also, may I know the current version of your driver after updating?  

  GPU 0

  Intel(R) HD Graphics 620

  Driver version: 30.0.101.1994
  Driver date: 13-05-2022
  DirectX version: 12 (FL 12.1)
  Physical location: PCI bus 0, device 2, function 0

  Utilization 45%
  Dedicated GPU memory
  Shared GPU memory 0.2/3.9 GB
  GPU Memory 0.2/3.9 GB

[Nirvana_95]

Please update the windows and check if the issue persists. Select Start > Settings > Windows Update , then select Check for updates. If updates are available, you can choose to install them.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping.