• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎03-30-2021 01:54 PM

HP Recommended
Product: Pavilion Gaming 16
Operating System: Microsoft Windows 10 (64-bit)

Pavilion Gaming 16 with NVidia RTX 2060 Max Q. The official specs says, SuperSpeed Type-C 5Gbps, DisplayPort 1.4. Which max. resolution/frame rate it supports then, and what do I need for it?

DisplayPort 1.4 means, 4K/60Hz should be possible. I've connected it to a 32" monitor via Type-C/Type-C cable and I've got 4K/30Hz only. Is it the real maximum, or should I buy Type-C/DisplayPort cable certified for 4K/60Hz (and lose USB functionality then)?

Is it able to output 5K/60Hz? 8K/30Hz? Both values are possible for DP 1.4.

 

Thanks in advance!

1 REPLY 1

‎04-07-2021 09:12 AM

HP Recommended

I've reached the HP customer support. They claim, 4K/60Hz is supported via Type-C. But they totally failed to tell me the max. supported resolution, meaning their answer costs nothing.

Their suggestion was to buy a "proper" Type-C cable from a HP dealer that does not have Type-C cables in their shop 🙂

Such kind of support is quite disappointing 😞

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.