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HP 14 inch Laptop PC 14-d6000 (C70JWAV)
Microsoft Windows 10 (64-bit)

Hi there. I downgraded my laptop from win11 to win10. My situation is pretty similar to the one from Chris853124 of the post "No drivers for RTL8852BE on win 10?" from last year. The driver Paul responded in that post helped me too. The difference between me and Chris is that i could not find the other 12. I got about half of them, so i still missing some.  I would love if anyone could  point me the correct drivers i am needing. I really don't know every single one i didn't get yet, so the more you can redirect me to the better for me, so I will realize with the names of the drivers which ones i already got and are working. 

Since now, thank you so much for your help.
Dani

4 REPLIES 4
HP Recommended

Hi, @DaniBatte, Welcome to the HP Support.

 

I will be more than happy to help you. while I am an HP employee, the views expressed here are my own and may not necessarily reflect the views of HP. By sharing relevant video links, I aim to provide clear, practical guidance in an easy-to-follow format. These tailored video resources are designed to address queries more effectively and enhance understanding. I hope you find them helpful as well.

 

Here are the links which may help you to resolve the issue: 

 

What If HP Doesn’t Have Software and Drivers for My Operating System? | HP Computers | HP Support

 

https://support.hp.com/us-en/drivers/hp-14-inch-laptop-pc-14-d6000/model/2103377456

 

https://support.hp.com/us-en/document/ish_6966654-6966703-16

 

Do keep me posted. 

  

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

RITA_R2

HP Support 

 

HP Recommended

Hi, @DaniBatte 

 

Please post the device descriptions and hardware ID's for the devices that need the drivers.

 

Use this guide for how to find the hardware ID for a device:

 

How to Find Drivers for Unknown Devices in the Device Manager

 

BTW, if you are looking at an old post I replied to, this would now be the W10 latest driver for the Realtek Wi-Fi adapters:

 

sp172538.exe

HP Recommended

Alright! Here, the hardware ID's for the devices that need drivers:

Intel High Definition Audio: 
INTELAUDIO\FUNC_01&VEN_10EC&DEV_0236&SUBSYS_103C8F0F&REV_1000

PCI Data Acquisition and Signal Processing Controller:
PCI\VEN_8086&DEV_461D&SUBSYS_8F0F103C&REV_00

Base System Device:
PCI\VEN_8086&DEV_467E&SUBSYS_8F0F103C&REV_00

Unknown Device 1 (numbering these so i can identify them later):
ACPI\VEN_INTC&DEV_1046

Unknown Device 2 (repeated ID):
ACPI\VEN_INTC&DEV_1046

Unknown Device 3:
ACPI\VEN_INTC&DEV_1070

Unknown Device 4 (repeated again):
ACPI\VEN_INTC&DEV_1046

Unknown Device 5:
ACPI\VEN_INTC&DEV_1057

Unknown Device 6:
ACPI\VEN_INTC&DEV_1041

Unknown Device 7:
ACPI\VEN_INTC&DEV_1025

PCI Device 1:
PCI\VEN_8086&DEV_54E9&SUBSYS_8F0F103C&REV_00

PCI Device 2:
PCI\VEN_8086&DEV_54C6&SUBSYS_8F0F103C&REV_00

PCI Device 3:
PCI\VEN_8086&DEV_54E8&SUBSYS_8F0F103C&REV_00

PCI Device 4:
PCI\VEN_8086&DEV_54C5&SUBSYS_8F0F103C&REV_00

Thanks again in advance!
Dani

HP Recommended

You're very welcome, Dani:

 

What I suggest you do is to enter each hardware ID in the Microsoft update catalog website and see what you can find.

 

For example, the second device:   PCI Data Acquisition and Signal Processing Controller.

 

In the first W10 driver you come to at the link below, the cabinet file contains drivers for the following hardware ID's:

 

Microsoft Update Catalog

 

PCI\VEN_8086&DEV_461D

 

ACPI\INTC1046

 

You will have to manually install the drivers but first, you will need to download and install the free 7-Zip file utility so you can extract the cabinet file into a driver folder you can work with.

 

The first file at the top of the page is for 64 bit

 

7-Zip

 

After you install 7-Zip, right click on the cabinet file you downloaded.

 

Select 7-zip from the list of files on the menu.

 

Have 7-Zip Extract to: and let it extract the file into its folder name.

 

After that is done, go click on the PCI\VEN_8086&DEV_461D device needing the driver.

 

Click on the driver tab.  Click on Update driver.

 

Select the 'Browse my computer for drivers' option and browse to the driver folder that 7-Zip created.

 

Make sure that the Include subfolders box is checked and the driver should install.

 

Then do the same for each of the ACPI\VEN_INTC&DEV_1046 devices and hopefully some or all of those will install.

 

The W10 audio driver appears to be at the link below toward the bottom of the page.

 

Microsoft Update Catalog

 

The W10 driver for the Base System Device PCI\VEN_8086&DEV_467E ID, is on page 4 of the link below:

 

Microsoft Update Catalog

 

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