Missing trackpad gestures on Pavlion 15 Laptop

[patanjaliOm]

Fresh install of Win10 64. Installed all missing drivers manually. Only thing missing is that the trackpad doesn't have any gestures like two-finger scrolling, etc.

Any help?

[patanjaliOm]

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[patanjaliOm]

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[Raj_05]

Hi @patanjaliOm,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To enable trackpad gestures on your HP Pavilion 15 laptop after a fresh installation of Windows 10, follow these steps.

Ensure You Have the Correct Touchpad Driver

• Download and install the latest Synaptics or ELAN touchpad driver (depending on your laptop model).
• Visit the HP Support page and enter your laptop's model number to locate the correct driver.
• Alternatively, you can install the Windows Precision Touchpad driver for enhanced gesture support.

Check Windows Settings

• Go to Settings > Devices > Touchpad.
• Ensure the Touchpad toggle is turned on.
• Scroll down to the Gestures section and check if options like "Two-finger scrolling" or "Pinch to zoom" are enabled.

Update or Reinstall Drivers Using Device Manager

• Press Win + X and select Device Manager.
• Expand Mice and other pointing devices.
• Right-click on the touchpad device (e.g., Synaptics, ELAN, or HID-compliant touchpad) and choose:
  • Update Driver > Search automatically for updated driver software.
• If the problem persists, uninstall the driver:
  1. Right-click on the touchpad device and select Uninstall device.
  2. Restart your computer. Windows will automatically reinstall the driver.
  3. Check if gestures are working.

Install Windows Precision Touchpad Driver (Manually)

If gestures still don't work, you can manually install the Windows Precision Touchpad driver:

1. Open Device Manager.
2. Right-click the touchpad device and select Update driver > Browse my computer for driver software.
3. Choose Let me pick from a list of available drivers on my computer.
4. Select HID-compliant touchpad or Microsoft Precision Touchpad and install it.
5. Restart your system and recheck gestures.

BIOS Settings

Some HP laptops require the touchpad to be enabled in the BIOS for gestures to function:

• Restart your laptop and press Esc or F10 to enter the BIOS.
• Look for touchpad settings under the Advanced or System Configuration tab.
• Ensure the touchpad is enabled and save the changes.

Test Gestures

After performing these steps, go back to Settings > Devices > Touchpad to verify gesture functionality. If gestures like two-finger scrolling still don't work, ensure there are no conflicts with third-party software.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[patanjaliOm]

Thanks Alden, but both drivers (Synaptics and ELAN) are available for the 15-cc0134cl. I've tried both and little changes.

Installing the Synaptics one adds a new panel to main.cpl, but there aren't any options in there beyond left and right-click customization.

I've tried uninstalling the driver, restarting, reinstalling the driver, restarting. No difference. The BIOS also has no touchpad settings.

[Nal_NR]

Hi @patanjaliOm ,

We apologize for the inconvenience. The issue seems to persist even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction via remote assistance to fix the issue. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[patanjaliOm · Accepted solution]

Finally got it working after turning on airplane mode, uninstalling the synaptic driver, restart, installing ELAN driver, restart.