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[JT33040]

not recognized  all cabels are correct and working.. ideas

[VikramTheGreat]

Hi @JT33040,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for reaching out. I'd be happy to help, but I need a bit more information to understand better the issue you're experiencing.
 

When you mention "not recognized", could you please elaborate on what exactly is not being recognized?

• Is it a printer, monitor, USB device, hard drive, docking station, or another component?
• Are you receiving any specific error messages?
• Does the issue occur when the device is connected to a particular port or cable?
   

Since you've already confirmed that the cables are connected correctly and are working, it would be very helpful if you could share:

• The exact HP model of the device you're using.
• A photo or screenshot of the error message (if one is displayed).
• Details about what you're trying to connect and what behavior you're seeing.

Once we have a better understanding of the issue and can review any error messages or images, we'll be in a much better position to help troubleshoot and identify the cause.

Take care and have an amazing day!

[JT33040]

Thanks much for the response.. what I have going on is with my  HP Notebook- 15-da2002ca and the device that I am referring to isn the preinstalled Webcam, which is the True Vision 720 HD camera with intragated digital microphone. Current OS is Win 11 Home . Aprox 2 weeks ago or so had an accident, and hard drive got wet and well, we know what happened. That said, I had another HP and was able to swap out some of the componets and here is stand with a fantastic product without the webcam. I do have an external usb cam that I had been (  using, but after much devotion and stubbornness, I was able to research and have found that the or6/10/2026 6:35:18 AM
iginal camera, preinstalled seems to be in the device manager if I search.. but only to find it under eitehr camera, which it is not listed as the camera I am looking for but rather just the USB external camera. That said further on down i will have the USB serial and it is throwing an error.. stating 

Device settings for USB\VID_0000&PID_0001\5&1c89cdc0&0&16 were migrated from previous OS installation.

Last Device Instance ID: USB\VID_0000&PID_0001\5&1c89cdc0&0&16
Class GUID: {36fc9e60-c465-11cf-8056-444553540000}
Location Path:
Migration Rank: 0x0
Present: true

 at a different time i was able to find or well let me see if I can recreate..

This is what i get when I plug in the usb camera .. also now in DM i have camera listed.. but only is the usb camera.. I have done the update.. the roll back everything except for reinstalling the driver for the HP True Vision 720 HD... 

Device settings for USB\VID_0000&PID_0001\5&1c89cdc0&0&16 were migrated from previous OS installation.

Last Device Instance ID: USB\VID_0000&PID_0001\5&1c89cdc0&0&16
Class GUID: {36fc9e60-c465-11cf-8056-444553540000}
Location Path:
Migration Rank: 0x0
Present: true

Device settings for USB\VID_0000&PID_0001\5&1c89cdc0&0&16 were migrated from previous OS installation.

Last Device Instance ID: USB\VID_0000&PID_0001\5&1c89cdc0&0&16
Class GUID: {36fc9e60-c465-11cf-8056-444553540000}
Location Path:
Migration Rank: 0x0
Present: true

Device USB\VID_048E&PID_0880&MI_00\6&23884205&0&0000 requires further installation.

This appears when i have the usb plugged in.  I apologize for being all over the place here but kinda how my brain works.. This message also gives me the hope that it will be an easy fix by just installing the driver ? Bouncing reading and many late nights.. 

As for cables, my apologies.. that referred to the camera wiring/harness that is attached.. Yes I have made some adjustments and changes but all has been done on the most extreme err of caution. during all of this and there was a program that was run for idk what I think in bios or something and it tried to locate preinstalled cam and well it did.. and then it said immediately that there was none installed.  

Trying to think of the other error that, is well a common one that I have seen  in discussion about there being no camera installed and ......

[JT33040]

Log Name: Microsoft-Windows-Kernel-PnP/Configuration
Source: Microsoft-Windows-Kernel-PnP
Date: 6/10/2026 6:37:24 AM
Event ID: 400
Task Category: None
Level: Information
Keywords:
User: SYSTEM
Computer: JTUpdated
Description:
Device USB\VID_0000&PID_0001\5&1c89cdc0&0&16 was configured.

Driver Name: usb.inf
Driver Package ID: usb.inf_amd64_a10c4ca0f120b7f5
Class GUID: {36fc9e60-c465-11cf-8056-444553540000}
Driver Date: 06/21/2006
Driver Version: 10.0.26100.8521
Driver Provider: Microsoft
Driver Section: BADDEVICE.Dev.NT
Driver Rank: 0xFF0000
Matching Device ID: USB\RESET_FAILURE
Outranked Drivers: usb.inf:USB\RESET_FAILURE:00FF2000
Device Updated: false
Parent Device: USB\ROOT_HUB30\4&314c960f&0&0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />
<EventID>400</EventID>
<Version>1</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreated SystemTime="2026-06-10T11:37:24.1468592Z" />
<EventRecordID>534</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="436" />
<Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>
<Computer>JTUpdated</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="DeviceInstanceId">USB\VID_0000&amp;PID_0001\5&amp;1c89cdc0&amp;0&amp;16</Data>
<Data Name="DriverName">usb.inf</Data>
<Data Name="ClassGuid">{36fc9e60-c465-11cf-8056-444553540000}</Data>
<Data Name="DriverDate">06/21/2006</Data>
<Data Name="DriverVersion">10.0.26100.8521</Data>
<Data Name="DriverProvider">Microsoft</Data>
<Data Name="DriverInbox">true</Data>
<Data Name="DriverSection">BADDEVICE.Dev.NT</Data>
<Data Name="DriverRank">0xff0000</Data>
<Data Name="MatchingDeviceId">USB\RESET_FAILURE</Data>
<Data Name="OutrankedDrivers">usb.inf:USB\RESET_FAILURE:00FF2000</Data>
<Data Name="DeviceUpdated">false</Data>
<Data Name="Status">0x0</Data>
<Data Name="ParentDeviceInstanceId">USB\ROOT_HUB30\4&amp;314c960f&amp;0&amp;0</Data>
<Data Name="DriverPackageId">usb.inf_amd64_a10c4ca0f120b7f5</Data>
</EventData>
</Event>

[VikramTheGreat]

Hi @JT33040,

Thank you for taking the time to provide such a detailed explanation. I can definitely follow what you're describing, and the additional information is very helpful.
 

From what you've shared, a few things stand out:

• The notebook is an HP Notebook - 15-da2002ca running Windows 11 Home.
• The original hard drive was damaged after getting wet, and some components were transferred from another HP system.
• The HP TrueVision HD Camera is no longer being detected normally.
• The external USB camera is detected, but the integrated camera is not.
• The Event Viewer logs are showing entries such as USB\RESET_FAILURE and BADDEVICE.Dev.NT, which indicates that Windows is detecting a USB device communication failure rather than a normal camera device.

What concerns me most is the statement that a utility previously attempted to detect the integrated camera and immediately reported that no camera was installed. Combined with the USB reset failure entries, this points away from a simple camera application issue.
 

At this point, I'd recommend checking the hardware side before spending more time on driver troubleshooting.

1. Run HP Hardware Diagnostics

1. Shut down the notebook.
2. Turn it back on and repeatedly tap F2.
3. Open HP PC Hardware Diagnostics UEFI.
4. Run the available Component Tests and check whether a Camera test is available.
5. If any test fails, please note the Failure ID.
    

2. Perform an HP BIOS Recovery

Since hardware changes were made and Windows 11 was installed afterwards, let's also refresh the BIOS configuration:

1. Turn the notebook off.
2. Connect the AC adapter.
3. Press and hold Windows + B.
4. Press and hold the Power button for 2–3 seconds.
5. Release the Power button while continuing to hold Windows + B.
6. Follow the BIOS Recovery prompts if they appear.
    

3. Check Device Manager for Hidden Devices

1. Open Device Manager.
2. Select View > Show hidden devices.
3. Expand Cameras, Imaging Devices, and Universal Serial Bus Controllers.
4. Look for any unknown devices or devices with warning symbols.