Money not refunded

[Swati06]

I had ordered a touchpad replacement part on December 9, 2025, but since the issue remained unresolved, I returned the part and requested a refund. On January 1, 2026, HP sent me an email stating that the refund had been initiated, yet to date I have not received any amount. Despite sending multiple follow-up emails, there has been no response from their service team, and the matter has been left unattended. 

[VikramTheGreat]

Hi @Swati06,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for reaching out, and I’m very sorry to hear about the delay and lack of response regarding your refund. I understand how frustrating it is to return a part, receive confirmation that a refund was initiated, and then not see the amount credited even after multiple follow-ups. That is certainly not the experience we want you to have.

Refunds for returned parts are normally processed after the return is received and verified at the returns facility, and the credited amount is issued back through the original payment method. Processing and bank posting times can sometimes vary, but your timeline indicates that this now needs a proper status check and escalation.

From the community support side, we do not have access to order or payment systems directly. However, we absolutely want to guide you to the right channel and help move this forward.

Could you please reply with the following details if available:

• Case ID/complaint number (if one was created)
• Date of return shipment and tracking number
• Country/region of purchase

With this information, we can guide you on the correct escalation path and the appropriate HP parts store or support team contact for your region so your refund status can be reviewed and resolved.

We truly appreciate your patience and apologize again for the inconvenience and the communication gap you’ve experienced. We’re here to help you get this properly addressed.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat

[Swati06]

Case Id - Edited

There was neither tracking number provided nor an email was sent regarding the return, because the  technician said it will be done by their end and I will receive only email regarding the refund once the product reaches to HP. I purchased it from Bangalore, India. I received an email regarding the refund on 31/12/2025 saying it will be credited within 2 to 3 business weeks, but till date I have not received it.

[VikramTheGreat]

Hi @Swati06,

Thank you for sharing the case number with us.
 

Based on the details provided, I’m sorry to inform you that I’m unable to find additional information from the forum side, as support access here is limited. For accurate and complete assistance, I kindly request that you please contact the HP Sales team in your region directly.
 

They will have the correct tools and account visibility to review your case and guide you with the best possible next steps.
 

Thank you for your understanding and cooperation.

Request you to please check with the team and let us know.

Regards
VikramTheGreat