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‎03-15-2021 01:35 PM - edited ‎03-15-2021 01:37 PM

HP Recommended
Product: HP 27er 27' Monitor
Operating System: Microsoft Windows 10 (32-bit)

My monitor is a few years old and I just got it set up on my new desk. Ive been using it for a couple months without issue and I'm afraid one of my kids may have been pushing the buttons on the bottom of the monitor, but I cannot figure out what they pushed or held in. I cannot access the On Screen Menu at all. All buttons seem to act as power buttons EXCEPT the power button. I will randomly throughout use get a 'The Power Button is Locked' pop up. I unlock the power button and 15 minutes later (approx....) It locks again. None of the buttons do anything until I unlock the power button, then they all can be pushed once (they do nothing) then the second time I push the button the power turns off, then I push them again it turns the power back on. Its like all buttons were reprogrammed to be power buttons, as I just 'unlocked the power button' by holding down the OSD button.... IM SO CONFUSED!

 

I can't switch the inputs for use with HDMI 2 at all. 

 

Is there any way to factory reset this monitor or troubleshoot this further without use of the buttons? None of them seem to do anything they should... 

2 REPLIES 2

‎03-18-2021 09:02 PM

HP Recommended

Hi @Poorbrokefella,

 

Welcome to the HP Support Community.  

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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‎03-19-2021 10:38 PM

HP Recommended

Forgive me, as this web format isn’t something I’m used to. I don’t see a blue message icon next to my profile or any way to PM you.... I’m in the PNW though. In WA. 

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