• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎03-15-2021 01:35 PM - edited ‎03-15-2021 01:37 PM

HP Recommended
Product: HP 27er 27' Monitor
Operating System: Microsoft Windows 10 (32-bit)

My monitor is a few years old and I just got it set up on my new desk. Ive been using it for a couple months without issue and I'm afraid one of my kids may have been pushing the buttons on the bottom of the monitor, but I cannot figure out what they pushed or held in. I cannot access the On Screen Menu at all. All buttons seem to act as power buttons EXCEPT the power button. I will randomly throughout use get a 'The Power Button is Locked' pop up. I unlock the power button and 15 minutes later (approx....) It locks again. None of the buttons do anything until I unlock the power button, then they all can be pushed once (they do nothing) then the second time I push the button the power turns off, then I push them again it turns the power back on. Its like all buttons were reprogrammed to be power buttons, as I just 'unlocked the power button' by holding down the OSD button.... IM SO CONFUSED!

 

I can't switch the inputs for use with HDMI 2 at all. 

 

Is there any way to factory reset this monitor or troubleshoot this further without use of the buttons? None of them seem to do anything they should... 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.