Monitor connected to laptop does not show 144Hz ?

[Karim-H]

i just bought an LG 24GQ50F-B 1080 165hz Monitor. The monitor manuals says that it is capable of 144hz on HDMI. I tried connecting it to my laptop which has a 3050 GPU and an Intel Iris XE as the main and the RTX for games. The LG in the settings is connected to the Intel the problem here is that 144hz does not show in the settings. I checked for up-to-date drivers and looked in the Intel graphics setting and it says that 1080 144hz is supported but it does not show it ?

The laptop has a 2.0 HDMI port
HP Pavilion Gaming 2022 (HP Pavilion Gaming 15-dk2000 Laptop PC )
I am also using a high-speed HDMI cable that supports 1080 144hz as is shown in the intel graphics 1080 144hz is supported

View: https://imgur.com/a/qy5MGzy

View: https://imgur.com/Qau3GvV

View: https://imgur.com/mjliAPs

View: https://imgur.com/IWO0IWc

Product specifications​

Product name
HP Pavilion Gaming Laptop 15-dk2000
Subcategory
Laptops
Sub brand
Pavilion


Memory
8 GB DDR4-3200 MHz RAM (2 x 4 GB) Transfer rates up to 3200 MT/s. 2 x 4 GB
Hard drive
512 GB PCIe® NVMe™ M.2 SSD
Cloud service
25 GB Dropbox storage for 12 months [1]
Display
15.6" diagonal FHD display
Display
15.6" diagonal, FHD (1920 x 1080), IPS, micro-edge, anti-glare, 300 nits, 72% NTSC
Graphics (integrated)
Intel® Iris® Xᵉ Graphics
Graphics (discrete)
NVIDIA® GeForce RTX™ 3050 Laptop GPU (4 GB GDDR6 dedicated)
Ports
1 USB Type-C® 10Gbps signaling rate (DisplayPort™ 1.4, HP Sleep and Charge); 1 USB Type-A 5Gbps signaling rate (HP Sleep and Charge); 2 USB Type-A 5Gbps signaling rate; 1 AC smart pin; 1 HDMI 2.0; 1 headphone/microphone combo; 1 RJ-45
Expansion slots
1 multi-format SD media card reader
Camera
HP Wide Vision 720p HD camera with integrated dual array digital microphones
Audio
Audio by B&O; Dual speakers; HP Audio Boost
Keyboard
Full-size, ghost white backlit, shadow black keyboard with numeric keypad
Keyboard
Full-size, ghost white backlit, shadow black keyboard with numeric keypad
Pointing device
HP Imagepad with multi-touch gesture support; Precision Touchpad support
Wireless
Realtek Wi-Fi 6 (1x2) and Bluetooth® 5.2 wireless card (supporting gigabit data rate) MU-MIMO supported; Miracast® compatible
Input devices
Accelerometer
Network interface
Integrated 10/100/1000 GbE LAN
Power supply type
200 W Smart AC power adapter
Battery type
3-cell, 52.5 Wh Li-ion polymer [23]
Energy efficiency
EPEAT® registered
Color
Shadow black
Product design
Paint finish
Security management
Trusted Platform Module (Firmware TPM) support
Software included
McAfee LiveSafe™ [2] 1 month trial for new Microsoft 365 customers
Product color
Shadow black, chrome logo

I was having a chat with the intel support team about this problem they told me to update the graphics driver and bios but nothing changed so they told me to go the hp support for more information 

Ina

[banhien · Accepted solution]

@Karim-H 

What is your HP Pavilion Gaming 15-dk2000 Laptop PC (2P1Z6AV)  machine ? It could be one of the following machines

                 https://support.hp.com/ph-en/product/product-specs/hp-pavilion-15.6-inch-gaming-laptop-pc-15-dk2000/...

For example:     HP Pavilion Gaming Laptop 15-dk2035nm

It ONLY has HDMI 2.0 port. Depending on your HDMI cable  you can get FHD at 144Hz. Now, please check your cable first, it must be HDMI 2.0 or above.

Regards.

[Karim-H]

HP Pavilion Gaming Laptop 15-dk2010nx (5C1R4EA)
I am using a high-speed HDMI cable but I don't know if it is 2.0 I probably think it is 1.4 so do you think that the HDMI cable is the problem? I also found on the internet that HDMI 1.4 can handle 1080 144hz. I found also some monitors do not allow 1080 144hz on 1.4 HDMI cables they only allow 1080 120hz i think that is my case.