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01-09-2023 08:45 PM - edited 01-12-2023 08:10 AM
PROBLEM: HP USB-C G5 docking station and new HP laptop don't recognize my external monitor.
I just bought an HP ENVY 17-ch2035, with Windows 11. I already owned an HP USB-C G5 docking station with the Thunderbolt connection. I want to primarily use my laptop as a "desktop", or occasiionally use both laptop LCD and external monitor. This was no problem with my previous HP and Win10. Now, the only way the monitor is recognized is if I unplug and replug the Thunderbolt from the docking station. Then the monitor will come on. Or, if I completely shut down, the monitor has come on a few times. But if the laptop goes to Sleep, I have to open the lid, unplug the Thunderbolt and plug it back in again before it will recognize the external monitor. Sometimes 2 or 3 times before the monitor will stay engaged. I've updated all the software for the G-5, and updated anything HP has for the laptop even though only 1-week old. Any suggestions? This docking station is supposed to be compatible. The keyboard/mouse work all the time, just the monitor being flaky. Thanks!!