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‎03-03-2020 02:25 PM

HP Recommended
Product: Pavilion 14ck2851
Operating System: Microsoft Windows 10 (64-bit)

Hi. I have just bought a new HP Pavilion 14ck2851, and I have tried to dock it with a HP USB-C-dock G4. I have updated Windows and all drivers. But I am still not getting any video signal for my two external monitors connected to the docking station. The docking station works perfectly for my other HP laptop which I use at work. 

 

Does this mean that my new HP Pavilion's USB-C does not support docking with external monitors, or is there anything I am doing incorrectly?

2 REPLIES 2

‎03-03-2020 02:44 PM

HP Recommended

@Zorro_K 

 

Pavilion 14ck2851 is an invalid model/product.  What EXACTLY is your Pavilion 14ck2851 ? Please use the following instructions to find out the model/product of your machine:


     https://support.hp.com/us-en/document/c03754824

                 or

     https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
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‎03-04-2020 11:02 AM

HP Recommended

Thank you for your kind reply. It seems that I have made a typo in my post above. The model number should be Pavilion 14ce2851. I hope this helps to find a solution to my problem described in my previous post.

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