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‎07-25-2023 04:27 PM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-e2000 (2J4V9AV)
Operating System: Microsoft Windows 11

I just got an HP USB-C G5 Essentials Dock and the PC will not detect any external monitors plugged into the docking station. I have updated all drivers, including the USB-C G5 Essentials Docking station driver. Still no joy. Is this docking station compatible with my laptop? if no, what is?

1 REPLY 1

‎07-25-2023 09:14 PM

HP Recommended

@bassman523 

 

What is your HP 15.6 inch Laptop PC 15-e2000 (2J4V9AV)  machine ? It could be one of the following machines

 

                   https://support.hp.com/us-en/product/hp-15.6-inch-laptop-pc-15-e2000/2100372089/model/2100376551/pro...

 

For example:                HP Laptop 15-ef2013dx

 

which shows It ONLY has 1 SuperSpeed USB Type-C® 5Gbps signaling rate port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

  • Charge your machine,
  • Connect to an external monitor with/without hub/dock/adapter (some hubs may have builtin chip to support this)

If you wish to connect 2 external monitors (only), you can use

  • Monitor 1: HDMI direct cable,
  • Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as

                                     USB to HDMI Adapter


For more connectivity, please use


                         True Universal Docking Stations

 

In short: your machine is NOT compatible with your HP USB-C G5 dock.

 

Regards.

BH
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