Mouse hard to control

[Maggiedoc]

Doesn't seem to be very controllable. Takes ages moving 

[zoey7886]

@Maggiedoc, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding a Non-Responsive Mouse! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you're experiencing difficulty controlling your mouse or it's taking a long time to move, here are some troubleshooting steps to help resolve the issue:

Check the Surface: Ensure that you are using the mouse on a suitable surface. Some optical or laser mice may not function correctly on reflective or uneven surfaces. Try using a proper mouse pad.

Clean the Mouse: Dust and debris can affect the sensor or the movement of the mouse. Clean the mouse, including the sensor and the scroll wheel.

Check the Mouse Settings:

• Windows: Go to Control Panel > Mouse > Pointer Options. Adjust the pointer speed and ensure that "Enhance pointer precision" is checked.
• Mac: Go to System Preferences > Mouse or Trackpad. Adjust the tracking speed and other related settings.

Replace the Batteries: If you are using a wireless mouse, the batteries might be low. Replace them with fresh ones.

Reconnect or Resync: If wireless, try reconnecting the mouse to the receiver or resync it according to the product manual.

Update or Reinstall Drivers:

• Windows: Go to Device Manager, find your mouse under Mice and other pointing devices, right-click on it, and select Update driver. If the problem persists, consider uninstalling the mouse driver and restarting your computer; Windows should automatically reinstall the driver.
• Mac: Make sure your macOS is up-to-date.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,