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MarleenL
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Message 1 of 2
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Mousepad

HP Pavilion 15-cs2048nb
Microsoft Windows Server 2019

Hi, I recently bought a HP Pavilion 15 etc. But I seem to have problems with my mousepad. The corner left under blocks when I try to use it, while the right side acts smoothly. Does anyone have some tips? Thx

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HP Support Agent
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Message 2 of 2
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Flag Post
HP Recommended

Mousepad

@MarleenL

 

I have gone through your Post and this seems to be a Hardware issue with the Touch pad buttons since the right side is working fine

 

Could be the Touchpad is not aligned properly. Since this is a brand new Notebook, I suggest you get it replaced at the store you purchased it from

 

You can also contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

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