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Message 1 of 2
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Flag Post

Solved!

Multi-Finger gesture not working

HP Recommended
HP 15q- dy0008AU
Microsoft Windows 10 (64-bit)

Hi,

I'm having problem with my HP laptop synaptics touchpad since last 3 days.

Multi-Finget gestures are not working on my PC. I can use touchpad for directing on screen but I can't use two finger scrolling and such gestures.

On opening synaptics Touchpad app on my PC 'unable to connect to pointing device driver' message pops up.synaptics touchpad.png

In mouse settings I can't find device setting option for touchpad.  mouse settings.png

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

In Control Panel as well as Task Manager "Synaptics TouchPad" is not showing.mouse settings.png

 

 

 

 

 

 

 

 

 

In Device manager under 'mice and pointing devices' it shows that Touchpad is working fine. mouse settings.png

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

I read regarding this issue a lot and I've been told to uninstall and reinstall the driver, so I did it. But it didn't worked.   

Is there any solution for this?

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@mangesh_k

 

Welcome to the HP Support Community.

 

Let's update the BIOS: https://support.hp.com/in-en/document/c00042629

 

Also, let's update the synaptics driver: https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-15q-dy0000-laptop-pc/20395853/model/26...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 

 

 


I am an HP Employee

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