Multi-Finger gesture not working

[mangesh_k]

Hi,

I'm having problem with my HP laptop synaptics touchpad since last 3 days.

Multi-Finget gestures are not working on my PC. I can use touchpad for directing on screen but I can't use two finger scrolling and such gestures.

On opening synaptics Touchpad app on my PC 'unable to connect to pointing device driver' message pops up.

In mouse settings I can't find device setting option for touchpad.  

In Control Panel as well as Task Manager "Synaptics TouchPad" is not showing.

In Device manager under 'mice and pointing devices' it shows that Touchpad is working fine. 

I read regarding this issue a lot and I've been told to uninstall and reinstall the driver, so I did it. But it didn't worked.   

Is there any solution for this?

[Betty0610 · Accepted solution]

@mangesh_k

Welcome to the HP Support Community.

Let's update the BIOS: https://support.hp.com/in-en/document/c00042629

Also, let's update the synaptics driver: https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-15q-dy0000-laptop-pc/20395853/model/26...

Let me know if this helps.

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Thanks!

Have a great day!