Multi-port usb-c adapter HDMI port for second display does not work on HP 14-bp078no

[hubbabubba2]

I have a Satechi usb-c multi-port adapter. I currently use it to connect my mouse and keyboard through the usb-port, but I want to use the HDMI port for my secondary screen. I currently use the screen via the normal HDMI port but I want to use the adapter.

The adapter itself works fine for both usb and HDMI for two other laptops, a Windows 10 and a Macbook.

Does it have to do with my graphics drivers? Do I need to install something?

I've looked at dozens of different threads but none has pointed to a solution that seemed to work for me, or use the same adapter. But maybe I'm missing something!

Thanks 🙂

below is cut out from the manual where it says this laptop should support video over usb-c.

[The_Fossette · Accepted solution]

@hubbabubba2

I reviewed your post and I understand that the display is not working when you connect the external monitor using a USB C dock.

Don’t worry, I assure you I will try my best to get this sorted.

I checked the specifications of your computer and see that the USB C port on your computer doesn’t support the display. Refer to the below link.

https://support.hp.com/us-en/product/hp-14-bp000-laptop-pc/15551432/model/21909037/document/c0598296...

The user guide is for the complete series of the laptops and if you notice in the screenshot you have shared it says “Select products only”.

I hope that answers your question and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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