• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve PCI Express Root Complex driver Issue Click here to view the instructions!
HP Recommended
Microsoft Windows 10 (64-bit)

Hi,

I am using BaseUs hub to connect my monitors to my laptop.

Hub has 1 x HDMI and 1 x VGA connected monitors on it, and it comes to the laptop via USB-C cable.

Unfortunately, the laptop recognizes that connection only one and it has the display as "Display 2 - HDMI and VGA" together... When I close the lid, it doesn't matter, it is still the same with different name, which is Display 1 now. I used the same logic with uGreen product, result is the same. 

 

Is there any way to adjust any setting to the USB-C port? Otherwise, all the hubs becomes useless and I still need to use the HDMI port directly to the monitor and leaving the VGA cable on the hub - which increases the number of cables connected to the laptop again... so hubs and/or docks become useless.

 

2 REPLIES 2
HP Recommended

@BarbarosDemir84 wrote:

.... Is there any way to adjust any setting to the USB-C port? Otherwise, all the hubs becomes useless and I still need to use the HDMI port directly to the monitor and leaving the VGA cable on the hub - which increases the number of cables connected to the laptop again... so hubs and/or docks become useless.


@BarbarosDemir84 

 

What is your machine ? and what is your BaseUs hub ?

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

Hi, it is HP Elitebook G4 and BaseUs 16 in 1 USB-C Dock

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.