Multiple external displays not working

[DC123451]

I bought this model https://store.hp.com/UKStore/Merch/Product.aspx?id=X7W54AA&opt=ABU&sel=ACC

but still doesn't work - will it only display via the HDMI and display port? I tried connecting via the usb-a and the HDMI but only the screen with the hdmi cable worked - not the one connected via usb-c

[jbugos]

For my issue, the G2 dock with both monitors plugged into the dock works perfectly.  I have them both going from HDMI monitors to display port on the dock.  I am NOT using the HDMI port on the laptop itself.

[DC123451]

Great, thanks it worked. I bought a cable to covert the other hdmi to display port and now 2 external monitors working. Happy.

My next question is whether I should be able to get 3 or 4 external monitors working?  If I have a hub with 4 hdmi or display ports - and the usb-c coming out the other end into the Envy - in theory it should work?

[DC123451]

I looked at the G2 dock but it only has 2 display ports so I guess you cannot tell with this doc.  I didn't see an HP dock with more than 2/3 display port or HDMI sockets - is there one available?

[banhien]

@DC123451 

Please check the following list. Not all docks are compatible with your machine.

       https://www8.hp.com/h20195/v2/getpdf.aspx/c04168358

Regards.

[DC123451]

thanks - is HP USB-C Dock G5 compatible with the HP Envy?

[banhien]

@DC123451 

No idea since there are dozens of generations with hundreds of different models/products called HP Envy machines. We need to know exactly what is your HP Envy. You can find out using

               https://support.hp.com/us-en/document/c00033108

Please do NOT post its Serial number (s/n).

Regards.