Multiple external displays not working

[jbugos]

I am trying to connect 2 external displays to use while I am in the office.  I can connect 1 through HDMI port but If I try to add a 2nd through either a USBC-HDMI Splitter or a USBA-HDMI converter it doesn't work.  the USBA converter works on an older HP Envy laptop but not on the newer Pavilion laptop.  HELP!!!

[banhien]

@jbugos 

What EXACTLY is your Pavilion Laptop 15-cs2xxx ? Please use the following instructions to find out the model/product of your machine:

    https://support.hp.com/us-en/document/c03754824

             or

    https://support.hp.com/us-en/document/c00033108

Please do NOT post its Serial number (s/n).

Regards.

[jbugos]

Product Name:  HP Pavilion Laptop 15-cs2xxx

Product Number:  6GR92UA#ABA

Is there anything else?

[banhien]

@jbugos 

Your machine is an HP Pavilion 15-cs2064st , its specs

         https://support.hp.com/au-en/document/c06316784

It has  1 USB 3.1 Type-C™ Gen 1 (Data Transfer Only, 5 Gb/s signaling rate) port. You CAN NOT use USB-C HDMI to connect to an external monitor.

If you wish to have 2 or more external monitors, please enter your requirement on the following link and it will find for you few options on market today including some HP products (note: select USB-A connection only):

   https://www.displaylink.com/products/universal-docking-stations

or try following HP docks

     https://www8.hp.com/h20195/v2/getpdf.aspx/c04168358

Regards

[jbugos]

Thank you so much for your help!!!  Looking at the HP document can I use either the G5 or G2 dock?  I don't see a USBA option on the G5 and you mentioned to select USBA connection only in the displaylink search.

[jbugos]

I just received the G5 dock and it is still not working when connected through the USBC port.  Do I need to get the G2 instead with the USBA connection?  

[banhien]

@jbugos 

I did say on my previous reply:(note: select USB-A connection only):

Regards.

[jbugos]

OK - I thought that was just for the non-hp ones.  I will get a G2 with USBA and try that then...

[jbugos]

Will the G5 dock with with a USBC/A Adaptor or do I need to get the G2 USBA dock?

[DC123451]

I have the same question but with an HP envy 13-aq0003na laptop