Multiple faulty pixels on new monitor

[Albin8]

Hello, 

I've just purchased a new laptop when I noticed that a lot of pixels are discolored. The images below show one of two places I've found on the monitor so far. I wonder if this is included in the warranty, and what help I can get from HP. 

Best regards, 

Albin

[Nal_NR]

Hi @Albin8,

Welcome to the HP Support Community. 

I'd be happy to help you! 

It sounds like your new HP Spectre x360 14-inch 2-in-1 Laptop PC is experiencing issues with dead or stuck pixels. This can be frustrating, especially on a new device. Here’s what you can do to address this problem:

Steps to Address Discolored Pixels

1. Pixel Test and Confirmation:

• Online Pixel Testing Tools: Use an online pixel tester like Dead Pixel Buddy to identify and confirm the presence of dead or stuck pixels.
• Screenshot Test: Take a screenshot of your screen. If the discoloration doesn't show up in the screenshot when viewed on another device, it's likely a hardware issue.

2. Pixel Fixing Techniques:

• Pressure Method:
  1. Turn off your laptop.
  2. Take a soft cloth and gently apply pressure to the affected area using a pencil eraser or similar object.
  3. Turn the laptop back on while maintaining pressure, then remove the pressure.
• Software Methods:
  • Use pixel-fixing software that rapidly changes colors on the affected area. Programs like JScreenFix can help with this. You can access it here.

3. Update Graphics Drivers:

• Ensure your graphics drivers are up-to-date.
• Go to Device Manager > Display adapters.
• Right-click on your graphics card and select Update driver.
• Choose Search automatically for updated driver software.

4. HP Diagnostics and Support:

• Run the HP Hardware Diagnostics tool. This can be done from the BIOS or Windows.
• Restart your laptop and press F2 during startup to enter HP PC Hardware Diagnostics.
• Run the display test to check for hardware issues.

Warranty and Support

If the above methods do not resolve the issue, you should contact HP Phone Support. Given that your laptop is new, it should be under warranty. Here’s how to proceed:

Hope this helps! Keep me posted for further assistance

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