Multiport Hub HP USB-C wont acknowledge new displays attached

[MarkyH3962]

Hi,

I've just purchased an HP 470 G10 running Win 11 Pro, along with a Multiport Hub HP USB-C in the hope that I could just plug my additional monitors in and away we go...life's never that simple though is it!!!

Will this USB-C do what I want or do I need a different Hub?

If it will do the job...how?

Any help much appreciated

MarkyH

[banhien · Accepted solution]

@MarkyH3962 

Its specs

            https://www.hp.com/ie-en/products/laptops/product-details/product-specifications/2101854538

It ONLY has 1 hopeless 1 SuperSpeed USB Type-C® 5Gbps signaling rate port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

• Charge your machine,
• Connect to an external monitor with/without hub/dock/adapter (some hubs may have builtin chip to support this)

If you wish to connect 2 external monitors (only-total 3), you can use

• Monitor 1: HDMI direct cable,
• Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as

                                     USB to HDMI Adapter

Regards

[MarkyH3962]

Banhien,

Thanks for youe reply...I was expecting this to be the case 😞

I will  go acquire the relevant USB device

Regards

MarkyH