My AMD Radeon R5 M330 not working

[Luci4]

So notebook was slow and needed a format so after format when i install graphic card driver ,I realized my graphics card is being used 0%. When I did some diagnostic test by intel it said I’m using some generic intel graphics drivers and I should use the AMD R5 one . I tried everything instaling drivers from hp even amd and driver pack but nothings work. and i m on Windows 10 to the 1909 Version , And yea bios and windows is updated please helpppp . my laptop only useing intel HD Graphics 520
 and amd driver 15.201.1101.0 Rev.A      https://ftp.hp.com/pub/softpaq/sp74501-75000/sp74717.exe

[Luci4]

Cmon guys help me 😞

[The_Fossette · Accepted solution]

@Luci4,

I reviewed your post and I understand that the computer is not using the dedicated graphics card.

Don’t worry, I assure you I will try my best to get this sorted.

Based on the application or games you are running and the amount is the resource required to run the application Windows will automatically switch to the best graphics options.

Having said that, the good news is you can manually configure this.

Here is how it is done.

1. Right Click on the desktop
2. Click AMD Radeon Settings from the menu.
3. Cilck on System.
4. Click on Switchable Graphics.

In the Switchable Graphics menu, the Running Applications view will be displayed by default. This view lists recent and current running applications and their assigned Switchable Graphics mode.

For applications that are not locked by the operating system, the following Switchable Graphics modes can be selected from the application drop-down menu:

• Power Saving - Selects the integrated GPU, which consumes less power but provides lower performance
• High Performance - Selects the discrete GPU, which consumes more power but provides better performance
• Based on Power Source - Selects the integrated GPU when running on battery and selects the discrete GPU when plugged into a power outlet

Select the desired mode for the application and the change will take effect the next time the application is loaded.If your game is not on the list do the following:

1. Right Click on the desktop
2. Click AMD Radeon Settings from the menu.
3. Cilck on System.
4. Click on Switchable Graphics.
5. Click on the Running Applications option and select Installed Profile Applications to view all applications detected by the graphics driver.
6. If the application is not listed, use the Browse option to locate and add the application to the list.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!