My Chromebook turns off when the screen is moved

[Celticsinger]

My Chromebook isn’t even two months old. When I turn it on the screen has to be in just the right spot or it won’t turn on. If I get it on and tilt the screen back, it completely shuts off

[Rainbow23]

Hi @Celticsinger,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I see that you are facing issues with your HP Chromebook wherein the unit turns off when screen is tilted.

I suggest that you follow the steps listed below to reset the unit:

1. Sign out of your Chromebook.
2. Press and hold Ctrl + Alt + Shift + r.
3. Select Restart.
4. In the box that appears, select Powerwash Continue.
5. Follow the steps that appear and sign in with your Google Account.
   Note: The account you sign in with after you reset your Chromebook will be the owner account.
6. Once you've reset your Chromebook:
   • Follow the onscreen instructions to set up your Chromebook

I hope this helps.
Take care and have a good day.

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