My Cursor Keeps Disappearing HELP! (HP Envy x360)

[mehr_27]

My cursor keeps disappearing and it is driving me nuts! I have tried everything but nothing seems to work - does anyone have any ideas??

Please HELP!

Thank you! 

Molly

[praveen196]

@mehr_27  Welcome to HP Community!

I understand that the Cursor Keeps Disappearing.

Do not worry. I will try to fix the issue.

Please try the below steps !!

Solution 1) Re-enable your mouse

Windows may have disabled your mouse during the upgrade from a previous version or while your computer was in sleep mode. This will make your mouse unusable and your mouse cursor disappear. You should re-enable your mouse in order to restore its cursor.

There are two ways you can re-enable your mouse. First, if you are using a laptop, you should try pressing the key combination on your laptop keyboard that can turn on/off your mouse. Usually, it is the Fn key plus F3, F5, F9 or F11 (it depends on the make of your laptop, and you may need to consult your laptop manual to find it out).

You can also enable your mouse in the mouse settings. To do so:

1) Press the Win key on your keyboard, then type “mouse“. When you see “Mouse settings“ appear in the menu above, press the up or down arrow on your keyboard to highlight it, then press Enter.

2) In Mouse settings, press Tab on your keyboard until Additional mouse options (under Related Settings) is highlighted. Press Enter on your keyboard to select it.

3) In the Mouse Properties window, press Tab on your keyboard until the Buttons tab in the window is highlighted (with a dotted border.)

4) Press right arrow key on your keyboard until Device Settings in the window is opened. (The name of this tab could be different, depending on the mouse you use.)

5) If your device is disabled, press Tab on your keyboard until the Enable button is high lighted, and press Enter to enable the device.

6) If this method solves the problem, you will be able to see your mouse pointer again.

Re-enable your mouse

Windows may have disabled your mouse during the upgrade from a previous version or while your computer was in sleep mode. This will make your mouse unusable and your mouse cursor disappear. You should re-enable your mouse in order to restore its cursor.

There are two ways you can re-enable your mouse. First, if you are using a laptop, you should try pressing the key combination on your laptop keyboard that can turn on/off your mouse. Usually, it is the Fn key plus F3, F5, F9 or F11 (it depends on the make of your laptop, and you may need to consult your laptop manual to find it out).

You can also enable your mouse in the mouse settings. To do so:

1) Press the Win key on your keyboard, then type “mouse“. When you see “Mouse settings“ appear in the menu above, press the up or down arrow on your keyboard to highlight it, then press Enter.

2) In Mouse settings, press Tab on your keyboard until Additional mouse options (under Related Settings) is highlighted. Press Enter on your keyboard to select it.

3) In the Mouse Properties window, press Tab on your keyboard until the Buttons tab in the window is highlighted (with a dotted border.)

4) Press right arrow key on your keyboard until Device Settings in the window is opened. (The name of this tab could be different, depending on the mouse you use.)

5) If your device is disabled, press Tab on your keyboard until the Enable button is high lighted, and press Enter to enable the device.

6) If this method solves the problem, you will be able to see your mouse pointer again.

Solution 2. Update the Mouse Driver to Fix the Missing Cursor in Windows 10

Since there's no mouse pointer and the mouse is not working, you can only process updating mouse driver with the keyboard:

1. Press Windows + R keys altogether to bring out the Run box.

2. Type devmgmt.msc and then hit Enter to open Device Manager.

3. Press Tab to switch to devices list.

4. Use arrow keys to scroll down to Mice and other pointing devices and use the right arrow key to expand it.

5. Use the down arrow key to select your mouse device.

6. Press Shift + F10 open the context menu.

7. Choose Update driver with arrow keys and hit Enter.

8. Follow the on-screen installation instructions to finish the updates and then check whether the lost cursor or mouse not working issue persists on your Windows 10 laptop 

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