• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
HP Recommended
EliteBook G850
Microsoft Windows 10 (64-bit)

Hello everyone,
I bought a new Elitebook G-850 and after one month it's screen started lagging. Can anyone help, also white dots are increased and it became very clear when I open the dark color screen especially. I purchased this product through a laptop shopping site. Should I call them and ask for help? I know, a model is old but I don't understand is there any hardware issue when it comes to screen lagging. 

3 REPLIES 3
HP Recommended

If screen glint, screen shake and other common causes cause screen failure: first, the screen itself quality problems, screen aging or poor quality, second, screen wire contact will not or damage, three-panel screen power supply abnormalities or graphics card BGA packaging chip virtual welding damage caused screen failure, it is recommended that you send maintenance testing.( If it is within the warranty period).

HP Recommended

Can't it be a software issue due to any virus? because its almost new and there is no hardware damage.

HP Recommended

Have you ever done any antivirus operation? Does it work?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.