My HP Envy 13 Notebook touch screen is not working

[Mahbub-Hossain]

Product: HP Envy 13

Operating System: Microsoft Windows 10 Pro (64-Bit)

My touchscreen on my HP Envy 13 has stopped working. 

When I look at my device specifications it now says "No pen or touch input is available for this device" - touch screen magically disappeared.

According to the troubleshoot guides I should be updating drivers in Device Manager under Human Interface Devices - the only things I have are :

1) HID-compliant wireless radio controls

2) HP Wireless Button Driver.

No "HID Complaint Touch Screen" in the list. Only that two on the "Human Interface Devices"

I have done all things that I was told by HP support team. Nothing happened. Then I reset my OS "Windows 10 Pro", nothing helped me by doing this too...  😞

Any recommendations?

[The_Fossette]

@Mahbub-Hossain,

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• Have you made any software or hardware changes on the computer?

While you respond to that, I recommend you follow the steps in the below article and check whether the issue is resolved.

https://support.hp.com/us-en/document/c03488148

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Mahbub-Hossain]

Dear Fossette,

Thank you so much for your kind attention.

Hope we will solv my problem. Let me tell you in details.

I bought my this device (HP Envy Notebook) from China on this last 18th Jan 2019. That time it was all ok. I wen to Bali, Indonesia on 20th Jan 2019, it was ok. 21st Jan I connected to internet, then something happened, I saw somw change but failed to get what changed. The things I got see changed is :there were 2 "Unknown Device" in the "Device Manager" at the bottom. they got disapear. I downloaded "TrendMicro Internet Sequrity" and installed it. While installing this, I saw my Touch Screen is not responding.

Few people (on HP support & Microsoft support) told me to update "HID Complaint TouchScreen" driver, but do not have any. Only two are listed in HID complaint device list:

1) HID complaint Wireless Radio control

2) HP wireless button Driver

I tried to see the hidden devices too, there also no Touchscreen. In the properties it shows "No Pen or Touch Input is available for this Display" in Pen & Touch.

PLEASE help me to solv this problem.

Will be waiting for your positive reply.

[The_Fossette]

@Mahbub-Hossain,

It is great to have you back and your patience is greatly appreciated.

I recommend you perform a system restore on the computer back to the date when the computer was working fine.

Follow the steps in the below artilce to perform a system restore.

https://support.hp.com/in-en/document/c03327545

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!