My HP Envy x360 15t touch screen broken

[Vinulog]

I need replacement screen for my HP ENVY X 360 . I could not find an appropriate replacement for my laptop in amazon..it would be helpful if I know the part number so that I can buy it through hp.com or any other site where they have replacement screen available.

[praveen196]

@Vinulog Welcome to HP Community!

Please provide the correct product number.

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

http://support.hp.com/us-en/document/c03754824

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[Vinulog]

My laptop product number: 2GJ37AV

HP ENVY x360 convertible pc

Model : 15t-aq200

Needed replacement touch screen for my laptop..I dropped it in the airport and since then could not find correct replacement..

[praveen196]

@Vinulog

Thank you for the information.

I have checked the manual (page number 27).

15.6-in, UHD, AG, USlim, IR 856814-001

15.6-in, UHD, AG, USlim 856812-001

15.6-in, FHD, BV, Slim, IR 856813-001

15.6-in, FHD, BV, Slim 856811-001

The display part is not a user-replaceable part.

I would suggets you contact our phone support and check for the support option. They will help you.

Or you can connect the local service center for repair.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!