My HP Pavilion x360 - 14m-cd0001dx touch screen stopped working

[Micahzoey]

I tried to uninstall the HID compliant touch screen and after that i tried to update driver but i can't find it in the list where can i get the driver ?

[Raj_05]

Hi @Micahzoey,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If the touchscreen on your HP Pavilion x360 - 14m-cd0001dx stopped working after uninstalling the HID-compliant touch screen driver and it doesn't show up in the list when you try to update it, here are the steps to reinstall the driver.

Check Device Manager:

• Press Windows + X, then select Device Manager.
• Look under Human Interface Devices. If you see an entry for HID-compliant touch screen, right-click it and choose Update Driver. If you can't find it, proceed to the next steps.

Manually reinstall the touch screen driver:

• Go to the HP Support website: HP Software and Driver Downloads.
• Enter your laptop model (HP Pavilion x360 - 14m-cd0001dx) in the search bar.
• Download the latest Touch Screen Driver or Windows HID-compliant touch screen driver for your operating system version.

Use Windows Update:

• Sometimes, Windows can automatically detect the missing driver. Go to Settings > Update & Security > Windows Update, and check for updates.

Run the Windows Troubleshooter:

• Press Windows + I to open Settings.
• Go to Update & Security > Troubleshoot > Additional troubleshooters.
• Select Hardware and Devices and follow the on-screen instructions to detect and fix any issues with the touchscreen.

Reset or Reinstall the driver:
If the above steps don't work, you can try reinstalling the driver from Device Manager:

• In Device Manager, click Action > Scan for hardware changes. This can help Windows detect the missing touch screen driver.

After following these steps, your touchscreen should be detected again.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Micahzoey]

Ok I have done all those steps and I'm willing to incline it is a hardware issue because i went to bios and touchscreen is not working there as well , what i can't understand is the touch screen was working fine with out any problem , the laptop didn't fall or anything so can someone explain what might have happened to it ?? besides that i uninstalled the HID touch screen from device manager and when i reboot it won't find it or install it at all ! help ! 

[Raj_05]

Hi @Micahzoey,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support