My HP Pavilion x360 pen is not working

[Aprill2500]

My laptop is HP Pavilion x360, i bought for almost years. it's touch screen and hp pen but i stop using pen for 3 years and I sent it for repair for the graphics card chip but not my pavilion hp pen is not working anymore. I tried to recharge my pen,  update my window and the driver of the touchscreen and pen, the touchscreen still working but not pen. Can someone please help me how to fix it.

[Max3Aj]

@Aprill2500, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand your HP Pavilion x360 pen is no longer working after a long period of disuse and a recent graphics card repair. Since your touchscreen is still functional, the issue seems isolated to the pen itself. Let’s go through a few steps to troubleshoot and hopefully resolve this:

Check Pen Battery or Charging

• If your pen uses a rechargeable battery, ensure it’s charged using the original charger or cable.
• If it uses a replaceable battery (like AAAA), try replacing it with a fresh one.
• Some pens have an LED indicator, check if it lights up when charging or pressing the button.

Confirm Pen Compatibility

• Make sure your pen is compatible with your Pavilion x360 model. You can check compatibility here:

Update Firmware and Drivers

• Go to HP Support Assistant or manually update drivers:
  • Visit: HP Support page - Official HP® Support
  • Enter your laptop model (e.g., HP Pavilion x360 14-dwxxxx)
  • Download and install the latest firmware, BIOS, and graphics/touch drivers.

Check Windows Ink Settings

• Go to Settings > Bluetooth & devices > Pen & Windows Ink
• Ensure pen features are enabled.
• Try writing in Windows Ink Workspace (search for it in Start Menu).

Bluetooth Pairing (if applicable)

• If your pen supports Bluetooth:
  • Go to Settings > Bluetooth & devices
  • Remove and re-pair the pen if it appears in the list.

Run HP Hardware Diagnostics

• Use HP’s built-in diagnostics to test the touchscreen and pen input:
  • Restart your PC and press F2 repeatedly to enter diagnostics.
  • Run the Touchscreen Test.

Try the Pen on Another Device

• If possible, test the pen on another compatible HP device to rule out hardware failure. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support