My HP camera showing a black screen and unable to use video on online meetings like zoom

[FG00]

My HP camera showing a black screen and unable to use video on online meetings like zoom

[Sneha_01]

Hi @FG00 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP camera is showing a black screen and not functioning during online meetings like Zoom, here are some steps to troubleshoot the issue:

1. Check Camera Permissions

• Windows Settings:
  1. Go to Settings > Privacy > Camera.
  2. Ensure that camera access is enabled for your device and for the apps you want to use (like Zoom).

2. Restart Zoom and Your Computer

• Close the Zoom application completely and restart it.
• If that doesn’t work, restart your computer to refresh all settings.

3. Check Camera in Zoom

1. Open Zoom and go to Settings (gear icon).
2. Select Video on the left menu.
3. Ensure the correct camera is selected in the dropdown menu.
4. You can test the video to see if it works.

4. Update Drivers

Device Manager:

• Right-click on the Start button and select Device Manager.
• Expand the Imaging devices section.
• Right-click on your camera and select Update driver. Choose Search automatically for updated driver software.

HP Support:

• Visit the HP Support website to check for the latest drivers for your specific model.

5. Disable Other Camera Applications

• Make sure that no other applications are using the camera at the same time. Close any other video conferencing tools or camera apps.

6. Check Anti-virus or Firewall Settings

• Sometimes, security software can block camera access. Check your antivirus or firewall settings to ensure that they’re not interfering with camera functionality.

7. Use the HP Camera App

• If your HP laptop has a built-in camera app (like HP Camera), open it to see if the camera works there. If it shows a black screen, there may be a hardware issue.

8. Hardware Troubleshooting

• Check Physical Connections: If you’re using an external camera, ensure it’s properly connected.
• Test on Another Computer: If possible, test the camera on another computer to determine if it’s a software issue or a hardware problem.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support