My HP laptop screen is showing double image at the same time. I am not able to read the words.

[AVK3331]

My laptop HP Pavilion - 15-au628tx is showing the double image on display. After every 5 seconds, it shows, and I cannot read any words. The screen looks like a 3D image, and every word is overlayered by the same word.

Please help me to solve this problem.

[ub6424]

Hello @AVK3331 

Sorry to hear that you are having problems ... I would like to help you.

I want the check your current system configuration.

(1) Connect <external monitor> via vga/hdmi. Same error pattern ?

(2) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

(3) Start windows <device manager>

- Expand <Human Interface Devices>

- Expand <Display adapters>

- Expand <Monitors>

--->>> Send screenshot

(4) Please report your results

[AVK3331]

[AVK3331]

Connected the laptop screen to the mobile phone; at that time no blur.

I don't have any other external monitor to connect to.

[ub6424]

Hello @AVK3331 

Please follow instructions ...

(1) Download and install BIOS Update

HP Notebook System BIOS Update (Intel Processors)

F.56 Rev.A

19.0 MB

Dec 18, 2020

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(2) Reboot

(3) Let BIOS be installed until it's completely done !

(4) Download and Install/Update

HP Consumer Desktop / Notebook PC ME Firmware Update

2020.1.0629 Rev.A

33.8 MB

Jun 29, 2020

Download

Intel Chipset Installation Utility and Driver - Kaby Lake

10.1.1.37 Rev.D

3.5 MB

Nov 14, 2016

Download

Intel Dynamic Platform and Thermal Framework Client Driver

8.2.11000.2996 Rev.D

14.4 MB

Nov 15, 2016

Download

Intel Management Engine Interface (MEI) Driver

11.7.0.1057 Rev.B

53.7 MB

May 28, 2018

Download

(5) Reboot

(6) Download and install/Update

NVIDIA Graphics Driver (Windows 10 v1703)

23.21.13.8873 Rev.C

544.0 MB

Jan 26, 2018

Download

Intel High-Definition (HD) Graphics Driver

22.20.16.4836 Rev.H

281.6 MB

Feb 11, 2018

Download

(7) Reboot and test

(8) Please report your results

[AVK3331]

[ub6424]

Hello @AVK3331 

Skip this step and continue with the driver updates... (4)

[AVK3331]

I have downloaded and installed all the updates. Unfortunately, the problem is still there with the same frequency of blur.

[ub6424]

Hello @AVK3331 

Ask a friend/neighbor/acquaintance and borrow a monitor with display cable.