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My HP spectre x360 windows hello face recogination doesn't work l

HP Recommended
Spectre x360 - 13-aw0113tu
Microsoft Windows 10 (64-bit)

the camera opens but i don't think the ir sensors work so it doesn't configure.  I don't know how to fix it if anyone can help that would be great

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HP Support Agent
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Message 2 of 2
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@yoshhi

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  •  When was the last time it worked fine?

Reinstalling the IR camera driver might resolve the issue. Uninstall the driver in Device Manager, and then reinstall the driver from HP Customer Support.

  1. Using the search box on the taskbar, search for and open Device Manager.

  2. In the Device Manager window, double-click Imaging devices, right-click the name of the IR camera, and then select Uninstall device.

    Uninstalling the IR camera

  3. Select Delete the driver software for this device, and then click Uninstall.

    Selecting Delete the driver software for this device and clicking Uninstall

  4. Go to HP Customer Support, and then enter your PC model number.

  5. On the Software and driver results page for your PC model, download and install the driver for the IR camera.

Restart your PC by shutting it down and then manually turning it on to see if Windows Hello Face Recognition works.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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