05-23-2019 07:29 AM - edited 05-23-2019 09:22 AM
My HP w2207h screen (used as extension for a laptop) now suddenly goes black after just a few minutes of operation. Displays "No signal - Going to Sleep". Tested the HDMI cable and it is not the culprit. Unplugging and replugging makes the screen to properly display - but only for one second.
Turning the screen on and off has no effect (the "no signal" message remains). The only way I can recycle it back to a live display (for couple minutes) is to restart the laptop - which I cannot practically do every few minutes. Any suggestions?
Solved! Go to Solution.
05-24-2019 12:56 PM
Welcome to HP Community
Since the display comes back after restarting the Laptop, it could be an issue with the drivers installed on your Notebook
I suggest you try connecting the monitor to another computer and check if your face the same issue
Keep me posted
I Am An HP Employee
05-27-2019 10:53 AM
Thanks for the suggestion, KrazyToad. I hooked up the monitor to a desktop butit also behaved weirdly: it displayed fine for a few minutes butit contained an error message "Incorrect Input Signal - Please change resolution to 1680 x 1050 60 hz" that traveled constantly across the screen. The resolution was already correctly set and the error message could not be removed (trough various tried actions). Eventually, after 5 minutes or so the screen went black.
So the question remains: a monitor gone rogue or bad video/adpater drivers?
05-28-2019 06:21 PM
Since you have already confirmed the issue persists with another computer, then it is a problem with the monitor
I suggest you contact HP Support for Service Options
Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true and select your Country to get the Contact details for HP Support
I Am An HP Employee
05-29-2019 11:10 AM
Thanks again KT. Tried online HP Sustomer Support but they do not recognize product # GM757AA. I guess the HP w2207h monitor is too old, and I will need to buy a new one.