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goguy58 Top Student
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My HP w2207h screen (used as extension for a laptop) suddenly goes black

Acer Aspire E5-574
Microsoft Windows 10 (64-bit)

My HP w2207h screen (used as extension for a laptop) now suddenly goes black after just a few minutes of operation. Displays "No signal - Going to Sleep". Tested the HDMI cable and it is not the culprit. Unplugging and replugging makes the screen to properly display - but only for one second.

 

Turning the screen on and off has no effect (the "no signal" message remains). The only way I can recycle it back to a live display (for couple minutes) is to restart the laptop - which I cannot practically do every few minutes. Any suggestions?

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My HP w2207h screen (used as extension for a laptop) suddenly goes black

@goguy58

 

Welcome to HP Community
 

Since the display comes back after restarting the Laptop, it could be an issue with the drivers installed on your Notebook

 

I suggest you try connecting the monitor to another computer and check if your face the same issue

 

Keep me posted

KrazyToad
I Am An HP Employee

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goguy58 Top Student
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My HP w2207h screen (used as extension for a laptop) suddenly goes black

Thanks for the suggestion, KrazyToad. I hooked up the monitor to a desktop butit also behaved weirdly: it displayed fine for a few minutes butit  contained an error message "Incorrect Input Signal - Please change resolution to 1680 x 1050 60 hz" that traveled constantly across the screen. The resolution was already correctly set and the error message could not be removed (trough various tried actions). Eventually, after 5 minutes or so the screen went black.

 

So the question remains: a monitor gone rogue or bad video/adpater drivers?

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My HP w2207h screen (used as extension for a laptop) suddenly goes black

@goguy58

 

Since you have already confirmed the issue persists with another computer, then it is a problem with the monitor

 

I suggest you contact HP Support for Service Options

 

Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true and select your Country to get the Contact details for HP Support

 

Thank you

KrazyToad
I Am An HP Employee

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My HP w2207h screen (used as extension for a laptop) suddenly goes black

Thanks again KT. Tried online HP Sustomer Support but they do not recognize product # GM757AA. I guess the HP w2207h monitor is too old, and I will need to buy a new one.

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My HP w2207h screen (used as extension for a laptop) suddenly goes black

@goguy58

 

Thanks for keeping me posted 😊

 

Do visit our HP Support Community and drop us a message anytime you need help

 

Thank you

 

KrazyToad
I Am An HP Employee

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