My camera keeps turning off when it suppose to be on.

[debsangon]

Hello...

My camera keeps turning off when it's suppose to be on. I repeatedly get the camera image with the slash on it at the bottom of my screen. it interrupts my work. And when I need to Zoom or do other video calls, it goes off and doesn't come back on.

[Lazyy_boyy]

🎥🔍 Troubleshooting Laptop Camera Shutter Button & Keyboard Function

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1. Check the Camera Shutter Button:

• Some HP laptops include a physical camera shutter button on the keyboard.

• Look at the top row of your keyboard, usually above the number keys (around the 9 or 0 key).

• The button will have a camera icon, possibly with a line or "X" through it (🚫📷), indicating it's a shutter control.

• If this button is active, it may disable the camera even if software settings are correct.

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2. Test the Keyboard Functionality Using HP Hardware Diagnostics:

• Restart your PC.

• As it turns on, repeatedly press the F2 key to enter HP Hardware Diagnostics.

• On the diagnostics screen:

  • Select Component Tests > Keyboard.

  • Choose your language and keyboard type.

• A virtual keyboard will appear.

  • Press each key, including the camera shutter button.

  • If the key changes color or highlights when pressed, it's working physically.

  • If the shutter button doesn't respond, the issue could be:

    • Dust or debris under the key

    • A faulty keyboard that may need replacement

[debsangon]

Thank you for taking the time to reply. 

Unfortunately,  your suggestions did not work. I do have a shutter off/on button. it is not a key. it is a tiny button on the side of the laptop. It is on. But the camera keeps going on and off randomly. More off than on. When it's off, I get the error message...

• Camera app shows error 0xA00F4244 NoCamerasAreAttached

Thanks again.

Have a great day,

Debbie