My camera was working properly on my computer but today it suddenly stopped working.

Ana64 · ‎09-30-2021

I have a HP Notebook. My camera was working properly but it suddenly stopped working.

MayS · ‎09-30-2021

Hello, @Ana64 !

Thank you for visiting the HP Support Community!

Admin and Mods are here to guide the customer to get the best experience from the Community.

To help volunteers that reply to posts in the Community, please provide more details about your issue. Here are some recommendations of information that can help volunteers to better understand and provide support to your question:

- Exact model of your printer / Desktop/ notebook (if you need help, click here for information on how to find your model number model).
- Operating system (including revisions made with service packs, 32-bit or 64-bit, etc.)
- Connection method - USB, physical LAN, or wireless?
- Error messages - on the printer display and/or computer, any patterns for flashing lights.
- Any system changes before the problem starts (Example: Operating System Update, Software installation);

Note: If you post a new message sharing more details, based in our recommendation above, your chances to get a better response that can help you issue will be higher. To post another message click HERE.

Thanks,

MayS.

I work on behalf of HP.

View solution in original post

MayS · ‎09-30-2021

Hello, @Ana64 !

Thank you for visiting the HP Support Community!

Admin and Mods are here to guide the customer to get the best experience from the Community.

To help volunteers that reply to posts in the Community, please provide more details about your issue. Here are some recommendations of information that can help volunteers to better understand and provide support to your question:

- Exact model of your printer / Desktop/ notebook (if you need help, click here for information on how to find your model number model).
- Operating system (including revisions made with service packs, 32-bit or 64-bit, etc.)
- Connection method - USB, physical LAN, or wireless?
- Error messages - on the printer display and/or computer, any patterns for flashing lights.
- Any system changes before the problem starts (Example: Operating System Update, Software installation);

Note: If you post a new message sharing more details, based in our recommendation above, your chances to get a better response that can help you issue will be higher. To post another message click HERE.

Thanks,

MayS.

I work on behalf of HP.

View solution in original post

Ana64 · ‎10-03-2021

Hello MayS,

The craziest thing happened, my camera stopped working a few weeks ago and I first tried turning off and restarting my HP Notebook in hopes that would fix it. When that didn’t work, I was going to go to Device Manager and uninstall the camera. However the camera icon was not there. That’s when I reached out to the HP community, when I got your response, I turned on the Notebook to look up the product ID #. I then checked Device Manager and low & behold the camera icon was there! I went to turn on the camera and now it works!!

Crazy right?? How is it that my camera now works without me having done anything?? My computer is now about 5 years old so I guess Its time to have it upgraded.

Thank you for your response,

Ana64