• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
HP Recommended
Hp laptop 15-db0xxx
Microsoft Windows 10 (64-bit)

What is the keyboard shortcut to open my cd/dvd drive? Thank you for your time and consideration. 

1 REPLY 1
HP Recommended

Hi @Riddlemeleft13

 

Welcome to the HP Support Community. I'd be happy to assist you with the Optical Drive issue. 

 

Let's try these steps -

 

1.) Restart the computer. Click Start , click Power, and select Restart.

2.) Click Start . Then use one of the following methods to open File Explorer:

  • Click File Explorer in the menu.

  • Click the File Explorer  icon on the task bar.

3.) Right-click the icon for the stuck drive, and then click Eject.

4.) The door on the tray-load drive should open, or the disc in the slot-load drive should be ejected.

 

If the issue still persists, try to manually open the drive - 

 

1.) Shut down the computer. Click Start , click Power, and select Shut down.

2.) Look for the small hole on the faceplate of the drive. This is the manual release hole. The location of the manual release hole will vary.

3.) Straighten a paper clip to use in this step.

  • Press in gently on the paper clip until the tray is released.

  • Releasing the lock will allow the tray to open a small distance.

  • Remove the paper clip and gently pull out the drawer until the disc is accessible.

  • Remove the disc from the tray.

 

Manually opening the tray and removing the disc

 

  1. Inserting paper clip

  2. Opening the tray

  3. Removing the disc

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.