My chrome books touch pad or mouse won’t do anything or wont show up

[15lover]

My chrome books touch pad or mouse won’t do anything or wont show up

[Echo_Lake]

@15lover

Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

I see that touchpad and mouse not responding correctly. 
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
• When was the last time it worked fine?
• Have you tried any troubleshooting steps?

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix:

try these steps:

• Make sure there is no dust or dirt on the touchpad.
• Press the Esc key several times.
• Drumroll your fingers on the touchpad for ten seconds.
• Turn your Chromebook off, then back on again.

Perform a hard reset:

1. Sign in to your Chromebook.
2. At the bottom right, select the time.
3. Select Settings .
4. At the bottom, select Advanced.
5. In the "Powerwash" section, select Powerwash  Restart.
6. In the box that appears, select Powerwash  Continue.
7. Follow the steps that appear and sign in with your Google Account.

Hope this helps! Keep me posted for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!