My computer is stuck on turn on loading screen.

[EBaby20]

My laptop is stuck on the loading black up screen when I cut it on. Why wont it come on, been on charger and should be fully charged. I have looked and tried the troubleshooting that seems to work for others and would like to try the recovery. I had a hard drive bigger the 36gb I could use, but I dont have a way to download file to it as the only windows I had is this laptop

[Kuroi_Kenshi]

Hi @EBaby20,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your laptop is stuck on the black loading screen during startup and you’d like to try recovery, but you don’t have another Windows computer to create recovery media. Let’s go through a few steps to check what could be causing this.

Perform a hard reset
Turn off the laptop and disconnect the charger.
Press and hold the Power button for about 15 seconds, then reconnect power and try turning it on again.

Try Windows Recovery Environment
Turn the laptop on and press the Power button to shut it down as soon as the loading screen appears.
Repeat this three times, then allow the system to start — it should open Preparing Automatic Repair.

Run Startup Repair
Select Advanced options → Troubleshoot → Startup Repair.
This checks for corrupted boot files and attempts to repair Windows automatically.

Try System Restore (if available)
From Advanced options → Troubleshoot → Advanced options → System Restore.
This restores Windows system files without removing personal files.

Run HP Hardware Diagnostics
Turn the laptop off.
Turn it back on and repeatedly tap F2, then run System Tests → Quick Test to check the hard drive and memory.

Use HP Cloud Recovery (alternative to another Windows PC)
If recovery media is required, you can create it using HP Cloud Recovery Tool on any Windows computer (friend, family member, work computer, or library PC).
You’ll need a USB drive (32 GB or larger) to create the recovery media.

A system stuck on the loading screen is usually caused by corrupted Windows startup files, a failed update, or hard drive errors, not battery or charging issues. Recovery tools built into the laptop can often fix this without deleting personal data.

If you’d like, tell me:

The HP laptop model

Whether you see a spinning circle, HP logo, or completely black screen

If F2 or F11 works during startup

I’ll guide you through the safest recovery option step by step.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,