My computer is turning on but there’s a black screen

[Trishawna]

One day I went to bed with my laptop working just fine, until when I got up in the morning and I was turning it on, it was just a complete black screen. I did some troubleshooting steps but I need some suggestions or help in fixing this issue

[Nal_NR]

Hi @Trishawna,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I'm sorry to hear that your laptop is experiencing a black screen issue after working fine the day before. That can be really frustrating, especially when you need it to function properly. Let’s see if we can find a solution together.

Perform a hard reset

If your computer suddenly fails to boot properly, perform a hard reset (power reset).

For detailed instructions on resetting your computer, see HP PCs - How to Power Reset Your Computer.

• Turn off the computer.
• Disconnect the AC adapter.
• Remove any discs from the disc drive.
• Remove memory cards from the card reader slot.
• Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.
• With the AC adapter unplugged, press and hold the power button for approximately 15 seconds.
• Reconnect the AC adapter, and then turn on the computer.

Note: If an error message is displayed, see Troubleshooting Error Messages on a Black Screen During Startup or Boot.

Otherwise, continue with the troubleshooting procedures in this document.

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance

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