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HP Recommended
HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ew0000 (549V6AV)

One day I went to bed with my laptop working just fine, until when I got up in the morning and I was turning it on, it was just a complete black screen. I did some troubleshooting steps but I need some suggestions or help in fixing this issue

1 REPLY 1
HP Recommended

Hi @Trishawna,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

I'm sorry to hear that your laptop is experiencing a black screen issue after working fine the day before. That can be really frustrating, especially when you need it to function properly. Let’s see if we can find a solution together.

 

Perform a hard reset

If your computer suddenly fails to boot properly, perform a hard reset (power reset).

For detailed instructions on resetting your computer, see HP PCs - How to Power Reset Your Computer.

 

  • Turn off the computer.
  • Disconnect the AC adapter.
  • Remove any discs from the disc drive.
  • Remove memory cards from the card reader slot.
  • Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.
  • With the AC adapter unplugged, press and hold the power button for approximately 15 seconds.
  • Reconnect the AC adapter, and then turn on the computer.

 

Note: If an error message is displayed, see Troubleshooting Error Messages on a Black Screen During Startup or Boot.

Otherwise, continue with the troubleshooting procedures in this document.

 

Click here for the remaining steps. 

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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