• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve PCI Express Root Complex driver Issue Click here to view the instructions!
Locked

‎07-15-2024 12:34 PM - edited ‎07-15-2024 12:35 PM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-d5000 (4V9X9AV)

My display do not support 1920, even though product specification says it supports 1920X1080

I got this laptop from the US. Now I am having an issue with the display. Need to change the resolution.

This is my laptop model

https://support.hp.com/us-en/document/c07593837

Category:
1 REPLY 1

‎07-16-2024 11:20 AM

HP Recommended

Hi @Imdaad_Jaleel 

 

You are sure that this is laptop model, you can indicate the SKU number that has this form ASDFG#ABC.

 

For this model, HP indicates that it can have HD and not FHD screen.

 

HP 15.6 inch Laptop PC 15-d5000 series specifications | HP® Support

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.