My display turn off. I need change display

[MiguelOnline]

Hello. My laptop screen doesn't work, I need to replace it. What characteristics should it have or what part code should I use? Thank you.

[Max3Aj]

@MiguelOnline, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 
We are sorry to hear about your display issue. Please follow this document to find the replacement part details - Maintenance and Service Guide

Meanwhile, please try these steps, 
Hard Reset the Laptop:

• Turn off the laptop.
• Disconnect all external devices and power.
• Press and hold the Power button for 15 seconds.
• Reconnect the power adapter (leave the battery out if removable).
• Turn the laptop back on.

Check with an External Monitor:

• Connect your laptop to an external monitor or TV using HDMI.
• Power on the laptop.
• Press F4 or Windows + P to toggle display modes.
• If the external monitor works, the issue is likely with your laptop screen or its connection.

BIOS Recovery:

• Turn off the laptop.
• Hold down Windows + B, then press and hold the Power button.
• Continue holding Windows + B until the BIOS recovery screen appears.
• Follow the on-screen instructions.

Reseat RAM Modules:

• If you're comfortable opening the laptop, try removing and reseating the RAM sticks.
• Faulty or loose RAM can cause display issues.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support