My five megapixel webcam has a green tint

[RonStransky]

My five megapixel webcam has a green tinge to it. I had returned one previously for the same problem. I've done all necessary updates uninstalled and reinstalled. Is anybody else having this problem with their 16-in HP 2-in-1?

[Raj_05]

Hi @RonStransky,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The green tint issue on the HP Envy x360 16-inch 2-in-1 Laptop PC's 5MP webcam can be caused by software, driver issues, or even hardware defects. Here’s a guide to troubleshoot and potentially resolve it.

Update the Camera Driver:

• Open Device Manager.
• Expand Imaging devices or Cameras.
• Right-click on the webcam and select Update driver.
• Choose Search automatically for drivers.

Check for Windows Updates:

• Go to Settings > Update & Security > Windows Update.
• Install any available updates, including optional updates.

Adjust Camera Settings:

• Open the Camera app in Windows.
• Check for brightness, contrast, or color adjustments in the app’s settings.
• If using a third-party app for video calls (Zoom, Teams, etc.), explore its video settings for any adjustments.

Test with HP Camera Software:

• Install or open the HP Camera Control Center (available in the HP Support Assistant or Microsoft Store).
• Check if the tint persists and experiment with the settings.

Uninstall and Reinstall Camera Driver:

• In Device Manager, right-click on the camera, select Uninstall device, and confirm.
• Restart the laptop, and Windows will reinstall the driver automatically.

Try a Different App:

• Use another camera app (like Skype, Zoom, or Microsoft Teams) to verify if the green tint persists across apps.

Reset the Camera App:

• Go to Settings > Apps > Apps & Features.
• Scroll to Camera, click Advanced options, and then click Reset.

Check for BIOS/UEFI Updates:

• Visit the HP Support website for your device.
• Check if there's a BIOS update or specific firmware for the camera.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[RonStransky]

I did retry all those steps. Nothing I did made any change. The webcam still has a greenish tint, much worse that all my earlier HP laptops, which never had a webcam problem. Thanks for trying to help, we are very disappointed

[Raj_05]

Hi @RonStransky,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Raj_05

HP Support