My kHP ENVY x360 touch screen

[bvaldes1967]

I bought this computer brand new. For many years now the touch screen has not worked. I have posted on here and never has anyone helped me. The [edited] people at Smart HP have not helped either. They have done a whole bunch of things to this laptop it has not worked. I need this fixed. i have also paid for maintenance and nothing. No one knows anything. All they do is sell you **bleep** and then leave out to dry when something breaks. I cant stand HP. Sorry if I am mad.

[VikramTheGreat]

Hi @bvaldes1967,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I hear your frustration, and you’re right to feel upset, especially after investing in a premium HP ENVY x360 and still facing touchscreen issues after all this time. You’ve shown a lot of patience, and it’s disappointing when key features don’t work as expected.
 

Let’s take a fresh, focused approach together. I’ll keep things clear and only go over what’s truly necessary—no repeating steps you’ve already tried. We’ll work through this one step at a time.

Let’s Start with a Clean Troubleshooting Checklist:
 

1. Check if the Touchscreen is Detected

• Press Win + X → Device Manager.
• Expand Human Interface Devices.
• Look for an HID-compliant touch screen.
  • If it’s missing, that’s a red flag—Windows isn’t detecting the touchscreen hardware.
  • If it’s there but disabled, right-click and choose Enable.

2. Scan for Hardware Changes

• In Device Manager, click Action → Scan for hardware changes.
• This can sometimes re-detect the touchscreen if it’s been dropped by the system.

3. Check BIOS Settings

• Restart your laptop and press Esc repeatedly, then F10 to enter BIOS.
• Look for any Touchscreen or Advanced settings that might be disabled.
• If you don’t see anything touchscreen-related, that’s okay—some BIOS versions don’t expose it.

4. Run HP Hardware Diagnostics

• Turn off the laptop.
• Press Esc repeatedly, then F2 to enter HP PC Hardware Diagnostics.
• Run the Touchscreen Test (if available) under Component Tests.

5. Windows Services Check

• Press Win + R, type services.msc, and press Enter.
• Find Touch Keyboard and Handwriting Panel Service.
  • Make sure it’s running and set to Automatic.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[VikramTheGreat]

Hi @bvaldes1967,

Please help us with your HP unit serial number or the product number in a private message for further assistance.

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support