My laptop does not recognize built in camera.

[NPamir]

When I bought my laptop in 2015, win7 was installed. Later on I updated to win10 and now the built in camera does not work. System can not recognize it.

What can I do?

[Echo_Lake]

@NPamir

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

[NPamir]

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@Echo_Lake şunu yazdı:

@NPamir

HP Destek Topluluğuna gönderdiğiniz için teşekkür ederiz.

Endişelenmeyin, yardımcı olmaktan memnuniyet duyacağım, ancak doğru bir çözüm sağlamak için birkaç ayrıntıya ihtiyacım var:

• Cihazınızın ürün numarası nedir? Bulmak için bu bağlantıyı kullanın: http://support.hp.com/us-en/document/c03754824

Daha fazla yardım için beni haberdar et.

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[Echo_Lake]

@NPamir

We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

Or, if you prefer, you can visit the HP Support website, to find the support channel for your region.

If you would like to thank me for my efforts to help you, feel free to give me a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" button.

Have a great day!

[NPamir]

Product number is: B7R56EA

HP Pavillion DV7

Seems, there is a hardware problem as I receive the message  as follows: 

0xA00F4244<NoCamerasAreAttached>

[Echo_Lake]

@NPamir

Thank you for posting back.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?

Use these basic steps to troubleshoot the webcam.

Step 1: Locate and toggle the webcam privacy switch or press the webcam shutter key

Select HP notebook models come with a webcam privacy switch or a webcam shutter key that turns the webcam off and on. By default, the webcam is turned on.

Webcam privacy switch

The webcam privacy switch is located on the side of your computer. To turn off your webcam, slide the webcam privacy switch toward the icon next to the switch. To turn the webcam back on, slide the switch away from the icon.

Webcam shutter key

The webcam shutter key is located on the action key row of your keyboard. To turn off your webcam, press the webcam shutter key. To turn the webcam back on, press the shutter key again.

Webcam shutter LED

Webcam status

LED on: The webcam is off.

LED off: The webcam is on.

Figure : Webcam shutter key location

Step 2: Configure your antivirus software

You might need to adjust your firewall settings to include the webcam software as an allowed application. See your antivirus software documentation for more information.

Step 3: Verify that your app can use the webcam (Windows 10 only)

Use these steps to make sure your app can access your webcam.

1. From the Start menu, click Settings, Privacy, and then click Camera.

2. In the Allow apps to access your camera section of the menu, choose the setting that is most applicable for your webcam.

3. Under Choose which apps can access your camera, select your preferred individual settings to On or Off.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[NPamir]

My laptop has no such a switch and button. Model year is approx.2015

This problem occured after my upgrading to win10 in 2016. (Originally win7 was loaded.)

On the other hand, I have done all the steps you mentioned. No success.

Problem still exists.

[NPamir]

No hardware is attached or changed. All is original.

[Echo_Lake]

@NPamir

Thank you for posting back. 

System Restore returns your computer to the files and settings from the restore point. Your personal files and documents are not affected.

You can also undo a System Restore if the restore does not resolve the issue or if the issue becomes worse.

Click here: https://support.hp.com/in-en/document/c03327545

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Echo_Lake]

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