My laptop enter key keeps pressing even though it is disabled

[marjasse]

I am not sure if this is the right category.  I do not have the issue when it is safe mode.  This is my sons computer and he has it in Italy with him. There is no place nearby to take it for tech support.

Any help is appreciated.

[DavidSMP]

Hi @marjasse,

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding issues with the enter key being depressed and not working in Windows. I will be delighted to assist you here.

Superb description and spectacular troubleshooting and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did you check with an external USB keyboard?
• Did you check if the enter key is physically depressed or pushed in?

For now, please perform these steps:

• Connect an external keyboard to one of the USB ports of the computer and check if the enter key works correctly.
• If it does, then it may be a hardware issue with the computer’s keyboard regarding the enter key.
• Please run diagnostics on the keyboard from this link: http://hp.care/2DiRepd and follow the steps for the keyboard listed under the “Component Tests” option.
• If you receive a failure code for the keyboard, make a note of it and contact HP phone support to replace the keyboard.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

• However, if the notebook is in Italy with your son and was purchased in a different country, then repair options may not be available till it is sent to the country of purchase. I am being honest about it by keeping your best interest in mind.
• So a great workaround would be is to connect a portable wireless keyboard and use it with the computer, till the notebook gets repaired in the same country of purchase.

If diagnostics pass, please uninstall and reinstall the keyboard drivers from device manager.

• Right-Click on start button> click device manager> Expand the keyboard option>  uninstall the keyboard listed below by right-clicking on the option and left click on uninstall.
• Now restart the computer and check if the enter key works.

If the issue persists, please create a  new user local user account as an administrator from here http://hp.care/2rZfJBC   and check if the keyboard works in this new user account.

If there are no hardware issues with the enter key or the keyboard, then this should do the trick for you.

• For further assistance follow the guided troubleshooter http://hp.care/2DlLBGS and perform all the relevant steps that best match your current issue.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[marjasse]

Thank you. I appreciate your help.  I will have him check this out.

[DavidSMP]

Hi @marjasse,

I reviewed the post. Thanks for the fast response. You've displayed great temperament and immense patience to try and resolve the issue. Kudos to you for a job well done. 🙂

Please ask him to try the steps and get back to me with the results. I will keep my fingers crossed. Please give me some good news that is music to your ears and mine. 🙂 Now trust me I've done all I can to assist you by keeping your best interest in mind. 

It has been an absolute privilege to have shared this platform with you and a  genuine pleasure to have worked with you. Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care, stay healthy keep smiling big and do have a blessed year ahead. 🙂

Cheers!